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Frequently Asked Questions
WHAT YOU SHOULD KNOW ABOUT RESTORING CERAMIC TILE GROUT
Sanded grout is a porous material and even under the best conditions will become soiled and stained. Grout Shield will eliminate this problem by "color sealing" your grout. Our sealer not only guarantees that you will have beautifully consistent colored grout but it will resist stains from food, drinks and dirt.
Our cleaning and color sealing process restores your soiled grout lines to a beautiful "like new" appearance. They can protect new and old installations alike. In the long run this process saves you time, money and effort of scrubbing your tile grout on your hands and knees.
So avoid expensive re-grouting . Let Grout Shield restore your grout lines to "like new" condition.
1. Is the color sealant hard to apply?
No, anyone can apply our product from the average homeowner to the most experienced tile layer. We provide complete instructions and videos on how to apply our product.
2. Can you match my existing color of my grout?
Yes. Grout Shield has numerous color sealers for all sanded and un-sanded types grout. You can have any color you wish. Even under the best conditions, even new grout has different shades. We simply match the color you desire to insure a consistent shade of grout color. Our color sealer absorbs into the pores of your grout for a long lasting/uniform finish.
3. What is the dry time?
You can walk on it in 10 to 12 minutes, however it takes 48 hours to fully cure. Keep sealed areas dry for 48 hours to ensure best results.
4. How often do you have to clean the grout once restored?
Experts agree, you should clean your floor once a week using a PH Neutral/Soap-Less cleaner like Grout Shield Maintenance Cleaner. When cleaning the floor it's important to change your mop water when it appears dirty. Always use a mop to agitate cleaning agent on grout surface. Dry grout with towel or terry cloth. Should any area have dried up surface stains simply spot clean with straight Grout Shield Maintenance Cleaner.
5. How often do you have to reseal the grout after first application?
Depending on conditions, with proper maintenance, a floor can last indefinitely.
6. How much does it cost to have my grout cleaned and color sealed?
Pricing is a function of total square feet, size and type of tile. We'll come to your home and give you a free written estimate.
7. I'm curious, why did my kitchen grout become so soiled in the first place...it's only a few years old? Rarely do tile installers seal grout. Why?
Because new grout needs to cure for several days before it can be sealed. Meantime, dirty mop water finds its way into the grout pores.
8. What is your return policy?
Our Grout Shield Colorants are not refundable - But they are returnable for an even exchange for STANDARD COLORS only if you don't like your color selection upon product arrival, Or we will offer an in store credit. Please note that CUSTOM COLORS are not pre-bottled products, they are custom made for every individual customer to produce a quality product and are therefore not returnable or refundable.
A Note About Special Delivery Orders:
Special Delivery Orders have to be in by 3pm or else they will be shipped the next business day.